Negotiating

Negotiating Techniques

	Develop a plan for a negotiation
	Evaluate the opposition
	Use language body language and props effectively
	Take advantage of timing in negotiations
	Ask the right questions to further a negotiation
	Use written correspondence during a negotiation

Gaining Control

	Identify common types of negotiating opponents
	Appeal to opponents' selves and emotions
	Build goodwill with an opponent
	Gain power in a negotiation
	Distinguish between good and bad negotiating habits
	Control the negotiation process

Closing the Deal

	Deal with anger in a negotiation
	Deal with fear in a negotiation
	Deal with personal issues in a negotiation
	Manage offers and counteroffers
	Close a negotiation

Everyday Negotiations

	Negotiate to buy or sell a home
	Negotiate to buy or sell real estate
	Negotiate a lease
	Negotiate to buy or sell a car
	Negotiate for a raise
	Negotiate for a loan
	Negotiate to return a purchase